1. Digital Products

VARESKA sells digital products delivered electronically. No physical item will be shipped.

Because digital products may be available for download immediately after purchase, orders are generally considered final once the product has been delivered or accessed, subject to applicable consumer-protection laws and the rules of the platform through which the purchase was made.

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited.

2. Download or Technical Problems

If you experience difficulty downloading, opening, accessing, or using the files supplied with your purchase, contact us so we can investigate and provide reasonable assistance.

Where appropriate, we may provide a replacement file, corrected file, access assistance, or another suitable remedy.

3. Duplicate Charges and Payment Issues

If you believe you have been charged more than once for the same order, contact us with your order or transaction reference. We will investigate and arrange an appropriate correction where a duplicate charge is confirmed.

4. Refund Requests

Refund requests are reviewed individually, taking into account the circumstances, applicable law, and the rules of the relevant sales platform.

Where a refund is approved, it will be initiated through the applicable platform or payment provider. The time required for the funds to appear in your account may depend on the payment provider or financial institution.

5. Contact Us

For questions about an order, digital delivery, file access, or a refund request, contact:

Email: support@vareska.com

Please include your order or transaction reference and a clear description of the issue. Do not include full payment-card details or passwords in your message.

You may also contact us through the messaging or support facility provided by the platform where you made your purchase.

6. Platform Rules and Applicable Rights

Purchases made through third-party platforms remain subject to their applicable terms, procedures, and requirements. This policy does not override mandatory legal rights or applicable platform rules.